Terms of service

These terms govern access to and use of WaMan, including its WhatsApp channels, automation tools and integrations. By using the platform, you accept these terms. If you act on behalf of an organization, you represent that you have authority to bind it.

Service scope

WaMan provides a platform for managing business conversations, contacts, quotes, invoicing and automations. Available features depend on the purchased plan, organization configuration and third-party service availability.

Use of the platform

You must use WaMan lawfully, respectfully and in accordance with these terms, applicable law and the policies of connected providers. You are responsible for obtaining the authorizations needed to contact people whose data or conversations you add to the platform.

Accounts and security

The organization and its administrators are responsible for keeping account information current, protecting credentials and controlling member permissions. Notify us promptly if you detect unauthorized access. Do not share passwords, tokens or integration secrets.

Prohibited use

You may not use WaMan to:

• Send spam, fraud, threats, illegal content or communications without a lawful basis.
• Impersonate people, evade controls, compromise systems or interfere with platform operation.
• Process sensitive or biometric data to identify people without specific authorization and legal review.
• Violate the terms of Meta, WhatsApp, payment providers, AI services or any other connected integration.

Customer content and data

You retain the rights you have in content you enter into WaMan. You grant us a limited authorization to host, process and display it only as needed to provide the service, support customers, maintain security and comply with legal obligations. You must have a valid basis to process and share that content.

Third-party integrations and services

The platform may connect to Meta and WhatsApp, infrastructure providers, AI services, analytics, email, payment and invoicing providers. Each integration may be subject to its own terms and policies. A third party's outage, change or limit may affect a WaMan feature, without changing our data-protection commitments described in the privacy notice.

Plans and payments

The applicable prices, limits and commercial conditions are those stated in the proposal or purchased plan. Taxes, third-party charges and external service usage costs may apply separately where appropriate.

Availability and support

We work to keep WaMan available and secure, but do not guarantee uninterrupted availability. We may perform maintenance, infrastructure changes or feature adjustments when needed to operate and protect the service.

Intellectual property

WaMan, its software, design, brands, documentation and components belong to their respective owners and are protected by applicable law. These terms grant a limited, non-exclusive and non-transferable right to use the platform while the service is active.

Responsibility

You must review automated responses, quotes, messages and other outputs before using them in business decisions. WaMan is not a substitute for legal, tax, financial or professional advice. To the extent permitted by law, each party is responsible for direct damages caused by its breach of these terms.

Suspension and termination

We may suspend or limit access when there is a security risk, breach of these terms, legal requirement or use that may harm other people or a connected provider. You may stop using the service and request data deletion at https://waman.ai/data-deletion, subject to the legal exceptions described there.

Changes to these terms

We may update these terms to reflect changes in the platform, connected services or applicable law. We will publish the current version at this URL and indicate the last updated date. Continued use after publication means you accept the changes, unless the law requires another form.

Contact

For questions about these terms, write to hola@waman.mx or use the contact channel available in the platform.