← WaManQuestions
What your team will ask before you turn it on.
Straight answers, so you can evaluate WaMan without guessing.
01Can I use my current WhatsApp number?
Yes. You register your WhatsApp Business number with Embedded Signup, Meta's official flow inside WaMan, and the account stays in your name. If your number does not meet Meta's requirements, we tell you before activating anything, and nothing goes live until you approve it.
02What happens when WaMan doesn't know an answer?
It only uses the sources and rules you approved. When the information falls short or an exception shows up, it can stop and pass the conversation to a person.
03How do I know whether WaMan fits my business?
Talk to WaMan on WhatsApp. It will ask a few questions about your conversations, volume, and sales process before recommending the right next step.
04Can my team take over a conversation?
Yes. Pause automation in that chat, reply directly, and the context stays there for whoever picks it up next.
05How do I control access and activity?
With owners, permissions, and an activity log. Before activation, we agree on who can see, approve, and change each part of the operation.
06Can WaMan manage appointments?
For one-to-one appointments, you can configure services, eligible professionals and their hours, then connect Google Calendar. WaMan can check availability and help a customer book, move or cancel an appointment. Group capacity and requests that need later approval are not yet supported.
07Does WhatsApp charge per conversation or per message?
Per delivered message, since October 1, 2026. Each number includes 1,000 free service messages a month, and templates are always charged by category. Estimate your month at waman.ai/en/whatsapp-api-costs.
08How much does a WhatsApp message cost in Mexico?
Utility, authentication and service messages after the 1,000th of the month cost 0.1565 MXN. Marketing costs 0.7298 MXN. Meta bills these messages directly to the payment account of your number.
09Am I charged when my customer writes to me?
No. Only messages your business sends are charged, and service messages only after the 1,000th of each month.
10Why was a utility template charged as marketing?
Meta reviews the text and decides the category. If it sounds promotional or does not answer something the customer asked for, it moves to marketing and is charged at that rate.
11Are Meta's costs included in the WaMan plan?
No. The WaMan plan covers the platform and the AI credits. WhatsApp API messages are charged separately by Meta, straight to your number's payment account. Estimate your month in the simulator and read the costs guide on the blog.
12Is WaMan an official Meta partner?
We are a Meta Tech Provider. You can connect your WhatsApp Business number with Embedded Signup, a guided Meta flow inside WaMan, and the account stays in your name.
We start by understanding your business. We never connect your number without your approval.
Start with a conversation, not a form.
Tell WaMan how your business sells. It will ask the questions it needs to understand your operation and recommend the right next step.